The COD form has three independent off switches, and all three have to be in the right position before a customer sees anything. If you have enabled the form and it is still not there, one of the other two is the reason. The theme editor holds only the on switch and the optional Progus COD Button block. Every colour, field and label is set inside the app.
In your theme editor, under app embeds, there is a switch called Progus COD Form. This is what loads the form onto your storefront. The fastest way there is the Activate button on the dashboard COD Form tile. Remember to press Save in the theme editor. While the embed is off, the COD Form page shows the banner The COD Form app embed is currently disabled in your theme.
Open COD Form → Settings. The first card is Visibility, described as "Quickly enable/disable the form without editing your theme". Its checkbox is Show the form on your store. Clear it and the form never appears, whatever your theme says, which makes it the switch to use for a temporary pause. A Status badge on the same card tells you where you stand, including the value Requires enabling in theme when the app setting is on but the embed is not.
Every plan except Premium caps the number of COD orders per month. When you pass the cap, the app shows a warning banner titled You have reached your monthly limit of 60 COD orders, with your own figure in place of 60, and an upgrade button under it. The form then renders nothing at all on the storefront, with no explanation for the customer. The checkout half changes rather than stops. The link between the shipping rate and the payment method stops being enforced, so Cash on Delivery becomes payable on every rate. Your delivery rules keep running, so the COD rate stays hidden wherever you told it to be.
The dashboard tile turns into Deactivate once the form is live. It opens a dialog titled Deactivate COD Form, which explains that removing the form means switching off "Progus COD Form" in your theme and offers Open Theme Editor.
Still nothing on the product page? Check product and country restrictions.
Close to your order limit? Compare plans and upgrade before the form switches itself off.
Stuck on any of this? Open the chat in the bottom right corner of the app and we will help you set it up.
